Refund Policy

The short version

• Apple or Google processes every Plus purchase, so they decide refunds.
• Canceling stops future renewals. It doesn't refund payments you've already made.
• Bought on Google Play more than 48 hours ago? Write to us and we'll look at it.
• Plus from a code, or that we gave you, cost nothing, so there's nothing to refund, but we'll fix any problem with your access.

1. Who handles refunds

When you buy Fondfully Plus, the App Store or Google Play sells it to you and processes your payment. We never see your card details, and we can't charge you or refund you directly. Refund requests are decided by Apple or Google under their policies. We're happy to help where we can.

This policy is part of our Subscription Terms.

2. Purchases from the App Store

To ask Apple for a refund:

1. Go to reportaproblem.apple.com and sign in with the Apple Account you used to buy Plus.
2. Choose I'd like to, then Request a refund.
3. Choose your reason, then the Fondfully purchase.
4. Submit your request.

Apple usually replies by email. We can't approve, deny or speed up App Store refunds; only Apple can.

3. Purchases from Google Play

• Within 48 hours of buying: you can usually request a refund directly from Google Play. In the Google Play Store app, or at play.google.com, open Payments & subscriptions, then Budget & history, find the Fondfully purchase and choose Request a refund or Report a problem.
• After 48 hours: email support@fondfully.com with your Google Play order number (it starts with "GPA.") and the email address of the Google account you used. We review every request and can issue a refund through Google Play where it's fair to do so, or where the law requires it.

Google may also help under its own refund policies. Store menus change from time to time; Google's help pages have its latest steps.

4. Canceling is not the same as a refund

Canceling a Plus Yearly subscription stops it from renewing. You keep Plus until the end of the period you've paid for, and you're not charged again. It doesn't refund what you've already paid. Our Subscription Terms explain how to cancel.

If Apple or Google refunds a purchase, they tell us, and Plus from that purchase ends. Nothing in your vault is deleted.

5. If you live in the EU or the UK

If you live in the European Union or the United Kingdom, you may have a legal right to withdraw from a purchase within 14 days. For purchases made through the App Store or Google Play, Apple and Google handle withdrawal requests under their own terms; for Apple, that's also through reportaproblem.apple.com.

When you buy Plus, you ask for it to start straight away. Where the law allows, your right to withdraw may end once Plus has started, if you agreed to that when you bought it. If you believe you haven't been able to use a withdrawal right you're entitled to, contact us and we'll help.

6. Plus from a code, or that we gave you

Plus that came from a promo code, or that our team added to your account, wasn't paid for, so there's nothing to refund, and it can't be exchanged for money. If something went wrong, like a code that didn't work or access that disappeared, contact us and we'll put it right, for example by restoring or extending your access.

7. If you paid but Plus didn't unlock

1. Open Settings › Membership and tap Restore purchases.
2. Check you're signed in to the same store account you bought with, and to the same Fondfully account.
3. Still stuck? Email support@fondfully.com with your order number: your Apple order ID, or your Google Play order number. We'll make sure you get Plus, and if it helps, give you Plus while Apple or Google sorts things out.

8. Your legal rights

Nothing in this policy limits rights you have under the law that can't be limited by agreement, such as your consumer rights in the EU, the UK or Australia.

9. Contact

Questions about refunds or billing: support@fondfully.com.