Support
We’re here to help.
A real person reads every message. We usually reply within two business days.
From the app
Open Settings, then Help:
- Report a problem when something isn’t working. It can include your app version, device and a redacted log so we can fix it faster, and you can switch that off.
- Contact us for anything else: questions, billing, your account.
- Suggest a feature when you have an idea for Fondfully.
Replies arrive by email and in Help, then Your messages.
By email
Write to support@fondfully.com for help with the app, your account or billing. Send it from the address on your account so we can find you.
- privacy@fondfully.com for privacy questions and requests
- security@fondfully.com to report a security issue (see our disclosure policy)
- hello@fondfully.com for everything else
We’ll never ask for your password, vault passphrase or recovery code.
Quick answers
Most questions are answered in the user manual, which is also built into the app.
Deleting your account
In the app, open Settings, then Account, and tap Delete account. You choose whether your vault in your own iCloud or Google Drive is deleted too. If you can’t sign in, our account deletion page explains what to do.