Refund Policy

The short version

• You pay for Plus through the App Store or Google Play, so their refund policies apply.
• Canceling stops future renewals. It doesn't refund payments you've already made.
• Bought on the App Store? Only Apple can give refunds, and you ask them directly.
• Bought on Google Play? Ask Google within 48 hours, or write to us after that and we'll look at it.
• Plus from a code, or that we gave you, cost nothing, so there's nothing to refund, but we'll fix any problem with your access.

1. Who handles refunds

When you buy Fondfully Plus, you pay through the App Store or Google Play, and the store processes your payment. We never see your card details, and we can't charge you directly.

• App Store purchases: Apple decides every refund. We can't approve, deny or speed up a refund request, and we can't issue App Store refunds ourselves.
• Google Play purchases: Google can refund you under its policies, and we can also issue a refund through Google Play.

This policy is part of our Subscription Terms.

2. Purchases from the App Store

To ask Apple for a refund:

1. Go to reportaproblem.apple.com and sign in with the Apple Account you used to buy Plus.
2. Choose I'd like to, then Request a refund.
3. Choose your reason, then Next.
4. Choose the Fondfully purchase, then Submit.

Apple usually answers within a couple of days, by email. Apple's menus change from time to time; its help pages have the latest steps.

3. Purchases from Google Play

• Within 48 hours of buying: you can usually request a refund directly from Google Play. In the Google Play Store app, or at play.google.com, tap your profile picture, open Payments & subscriptions, then Budget & order history, find the Fondfully purchase and choose Report a problem.
• After 48 hours: email support@fondfully.com with your Google Play order number (it starts with "GPA.") and the email address of the Google account you used. We read every request, and we can issue a full or partial refund through Google Play where it's fair to do so, or where the law requires it.

Google may also help under its own refund policies. Google's menus change from time to time; its help pages have the latest steps.

4. Canceling is not the same as a refund

Canceling a Plus Yearly subscription stops it from renewing. You keep Plus until the end of the period you've paid for, and you're not charged again. It doesn't refund what you've already paid. Our Subscription Terms explain how to cancel.

If Apple or Google refunds a purchase, we find out. An App Store refund ends Plus from that purchase as soon as Apple tells us. On Google Play, we check with Google first: a refund of Plus Lifetime, or one that ends your Plus Yearly subscription, ends Plus from it, usually within a day, while a refund that leaves the subscription running, such as a partial refund or a refund of an earlier year, doesn't end Plus. Nothing in your vault is deleted.

5. If we end your access, or stop offering Fondfully

• If we end your access for a reason other than your breaking our Terms of Service, we'll refund Google Play purchases through Google Play, and support your refund request to Apple for App Store purchases, for Plus Lifetime and for the unused part of a Plus Yearly period.
• If we ever stop offering Fondfully altogether, we'll give at least 90 days' notice, and tell you how to cancel Plus Yearly and ask for a refund of any unused time.

6. Plus from a code, or that we gave you

Plus that came from a promo code, or that our team added to your account, wasn't paid for, so there's nothing to refund, and it can't be exchanged for money. If something went wrong, like a code that didn't work or access that disappeared, contact us and we'll put it right, for example by restoring or extending your access.

7. If you paid but Plus didn't unlock

1. Open Settings › Membership and tap Restore purchases.
2. Check you're signed in to the same store account you bought with, and to the same Fondfully account.
3. Still stuck? Email support@fondfully.com with your order number: your Apple order ID, or your Google Play order number. We'll make sure you get Plus, and if it helps, give you Plus while Apple or Google sorts things out.

8. Your legal rights

Depending on where you live, the law may give you more, such as a right to cancel a purchase within a set time. For purchases through the App Store or Google Play, Apple and Google handle those requests, and we'll help if you're stuck. Nothing in this policy limits rights you have under the law that can't be waived.

9. Contact

Questions about refunds or billing: support@fondfully.com.